User Agreement
Updated: October 30, 2026
I. General Provisions
1. Scope of the Agreement
This Agreement is a legally binding agreement between you (a natural person, legal person or other organization, hereinafter referred to as “you” or the “User”) and Zhejiang Shizai Intelligent Technology Co., Ltd. (浙江实在智能科技有限公司, hereinafter referred to as “Shizai Intelligence” or “we”) regarding the use of the Soiawork platform and related services (collectively, the “Service” or “Soiawork”). This Agreement applies throughout your access to, registration for, login to or use of the Service through any lawful means, including the official website (soiawork.cn), the Web workspace (Desk), the desktop client (Soia Worker), mobile clients, open platform interfaces (API), and third-party plugins and connectors.
2. Eligible Users and Adults-Only Access
You confirm that, when you begin registering for or using the Service, you must be an adult (at least 18 years old) with full capacity for civil rights and civil conduct and able to bear legal liability independently. The Service is a productivity and collaboration platform for enterprises and professionals and does not provide services to minors under 18. If we discover registration for or use of the Service that does not satisfy the eligibility conditions in this clause, we have the right to immediately suspend or terminate the corresponding services and handle the relevant data in accordance with law; the person concerned and their guardian shall bear the resulting consequences in accordance with law. If you register for or use the Service on behalf of an enterprise, institution or other legal entity, you hereby confirm and warrant that you have obtained sufficient and lawful authorization from that organization, have the authority to sign and comply with all terms of this Agreement on its behalf, and that the organization shall also be bound by this Agreement and bear all legal liability.
3. Conditions for Effectiveness
By checking a box to agree, registering, logging in, downloading and installing a client, calling an API, or actually using the Service in any manner, you indicate that you have thoroughly read, fully understood and voluntarily accepted all terms of this Agreement and the Soiawork Privacy Policy, which forms an integral part of this Agreement. Shizai Intelligence has the right to revise this Agreement from time to time in accordance with the “Changes to the Agreement and Notices” provisions of this Agreement; for changes affecting material rights and interests of users, Shizai Intelligence will separately obtain your explicit confirmation as agreed. If you disagree with any term of this Agreement, please do not use, or immediately stop using, the Service.
4. Relationship with the Privacy Policy and Rules
This Agreement, the Soiawork Privacy Policy, the business rules for each feature and the guidance on relevant pages together constitute the complete legal agreement between you and Shizai Intelligence. This Agreement sets out the rights and obligations of both parties, while the Soiawork Privacy Policy explains in detail how we collect, use, store, protect and provide your personal information and business data to external parties. The two complement each other; for matters concerning personal information protection, if there is any inconsistency between this Agreement and the Soiawork Privacy Policy, the Soiawork Privacy Policy shall prevail; matters not covered shall be governed by this Agreement and applicable laws and regulations.
II. Service Content and Scope
1. Product Features and Service Architecture
Soiawork is an enterprise-grade AI agent platform (AIOS) independently developed by Shizai Intelligence. It aims to help enterprises build AI organizations and turn one-off, open-ended tasks into traceable, reusable and governable team task assets. Through the collaboration of large language models, an on-device execution engine, robotic process automation (RPA) and system connectors, the platform provides you with core service capabilities including, but not limited to:
Intelligent Conversation and Task Orchestration (Agent Desk): Based on large language model technology, this enables users to initiate multi-turn business interactions through natural language. The system can perceive task intent, intelligently break down complex steps and plan autonomously. It orchestrates and executes tasks by automatically scheduling controlled cloud sandboxes, on-device Worker devices and related tool services; the system records task instances (Job), generates task deliverables (Artifact), and retains execution traces (Event) that can be replayed throughout the entire process;
Workflow Collaboration and Reuse (Workflow): Supports rapid drafting through natural language, visual drag-and-drop node orchestration, parameter mapping configuration and trial-run validation, turning a single successful Agent task into a standardized workflow that can be handed over across teams, managed in multiple versions and rolled back;
Fully Automated Task Scheduling (Automation): Supports various triggering mechanisms, including scheduled triggers (Cron scheduled tasks), system event triggers, Webhooks, external APIs and instant messaging (IM) message integration, providing continuous task monitoring, automated operation, SLA assurance and immediate alerts for exceptions;
Knowledge Base and File Space (KnowledgeBase & File Space): Supports building a Knowledge Base by associating enterprise file spaces (Folder), including automated structured chunk parsing (Docling), Embedding vector indexing and intelligent retrieval augmentation (RAG) for documents in formats such as PDF, Word, Excel, PPT and plain text (TXT/MD/HTML), and provides precise evidence provenance and references to original file excerpts in generated answers;
On-Device Local Execution (Soia Worker): Provides desktop clients for operating systems such as Windows and macOS, as well as mobile Worker nodes, supporting hybrid execution capabilities within your authorized local device environment, including controlled execution of Python scripts, local file reading and writing, cross-application and desktop GUI process automation (RPA), and browser automation;
Ecosystem Integration and Connectors (Connectors & MCP): Provides standardized connectors to mainstream enterprise software systems (such as 钉钉, 飞书, 企业微信, e-commerce platforms and CRM/ERP), and fully supports the Model Context Protocol (MCP), OpenAPI and command-line (CLI) extensions, enabling cross-system command scheduling and data interoperability;
Open Platform and Developer API (OpenApp & Developer API): Provides enterprise-grade developer interfaces, secure API key management and tenant-based authentication mechanisms, enabling enterprises’ own business systems to call Soiawork as an underlying task perception and automation engine for secondary development.
2. Commercialization, Seats and Credit Rules
The Service uses a commercial metering model that combines seat subscriptions with Credit consumption. Users receive corresponding platform feature entitlements based on the tenant edition, number of seats and subscription term purchased;
Services involved in task execution, such as large model inference, multimodal processing and certain advanced tool calls, may consume Credits. The system deducts Credits in real time based on the actual volume of calls executed and the billing standards published by the platform; specific billing rules are subject to the latest pricing information published on the official website or product Console. Credits cannot be withdrawn, transferred or exchanged for cash and are non-refundable unless otherwise provided in this Agreement or the pricing information; their validity period is subject to the rules published at the time of purchase. We will publish adjustments to billing standards on the official website or Console, and adjustments will not apply retroactively to Credits already purchased that remain within their validity period;
You fully understand and agree that, for task failures not attributable to the platform caused by network abnormalities, third-party supplier interface failures or force majeure, Shizai Intelligence will verify the circumstances based on runtime logs and provide necessary Credit reversal compensation as appropriate, but shall not be liable for indirect economic losses beyond the value of the Credits deducted.
3. Service Changes, Interruptions and Termination
Shizai Intelligence remains committed to providing secure and stable services. However, to the maximum extent permitted by laws and regulations, Shizai Intelligence has the right to upgrade, adjust, suspend or terminate some or all features of the Service based on technological developments, business plans, product iterations or national regulatory compliance requirements. Shizai Intelligence will endeavor to notify you in advance through reasonable means such as official website announcements, in-service notices, client pop-ups or email; in the event of sudden technical failures, security incidents or mandatory regulatory orders, Shizai Intelligence reserves the right to suspend the Service urgently without prior notice.
III. Account, Organization and Permission Management
1. Registration and Login Methods
You may register and log in using a valid business email address, mobile phone number (including verification code authentication), or a third-party enterprise single sign-on method supported by the platform (SSO/OAuth). You must provide true, accurate, current and complete registration information; if your registration information changes, you must promptly log in to update it. You shall bear any legal consequences or service impediments resulting from false registration information or failure to update it promptly.
2. Organization and Tenant Management
The Service uses a multi-tenant isolation architecture. A Tenant (organization) is the basic unit for enterprise billing, resource isolation and data governance, while a workspace (Project) is the boundary for collaborative management within a tenant;
The tenant creator or a designated administrator (Owner / Admin) has the highest tenant management permissions, including, but not limited to, inviting or removing organization members, assigning roles and permissions (RBAC/ReBAC), configuring data and model access policies, managing credentials and API keys, viewing audit logs, and managing top-ups and settlements;
Administrators bear management responsibility for all members’ account operations, task authorizations and generated content under their tenants; members use the Service independently within the workspace and resource permissions granted to them and are responsible for their individual operational instructions.
3. Account and Credential Security Obligations
Your account may be used only by you or authorized members of your organization. Giving away, lending, transferring, selling, renting out or sharing accounts, passwords or API key credentials with others is strictly prohibited. You bear full legal liability for all actions and task results arising under the account and credentials;
You are responsible for taking necessary security measures to properly safeguard login passwords, dynamic verification codes, third-party system authorization credentials (OAuth Token) and OpenAPI access keys. If you discover account theft, password disclosure or unauthorized abnormal access, you must immediately notify Shizai Intelligence in writing and assist in blocking access or resetting credentials; Shizai Intelligence shall not be liable for direct or indirect losses caused by your improper safekeeping, disclosure of credentials or malware attacks against you.
4. Real-Name Verification and Compliance Review
In accordance with laws and regulations such as the Cybersecurity Law of the People’s Republic of China, the Anti-Telecom and Online Fraud Law of the People’s Republic of China, the Provisions on the Administration of Deep Synthesis in Internet Information Services and the Interim Measures for the Administration of Generative Artificial Intelligence Services, Shizai Intelligence has the right to require you to complete verification of your real identity information (real-name verification) in scenarios involving the use of certain sensitive features, deep reasoning by large models, commercial API access or large-value payment settlements. You undertake to actively cooperate by providing true, valid and compliant identity credentials and supporting documents; if you refuse verification or provide false materials, Shizai Intelligence has the right to refuse to enable, or to terminate at any time, the corresponding advanced services provided to you.
5. Account Closure and Data Cleanup
You or the tenant administrator may submit an application to close an account or tenant through “Account Settings” in the Console or official customer service channels;
Provided that the account has no outstanding disputes, no unfinished paid orders and no unresolved external disputes pending disassociation, Shizai Intelligence will complete the closure procedures within the statutory or committed period after identity verification (usually within 15 to 30 working days);
After closure is completed, except for audit records, financial invoices and other information that must be retained under national laws and regulations (such as the Cybersecurity Law requirement to retain system logs for at least six months), Shizai Intelligence will physically delete or apply de-identification and anonymization processing to the personal information, task data, workflow configurations and vector Knowledge Base under that account. Account closure is irreversible and data cannot be recovered. Please be sure to independently complete necessary offline data backups before applying for closure.
IV. User Content and Intellectual Property
1. Definitions of Input and Output
User Input Content (Input): All materials and data that you submit, transmit or call through the platform while using the Service by any means, including natural language conversations, file uploads, command entry, prompts (Prompt), parameter configurations, local path authorizations, code snippets and third-party system integrations, including, but not limited to, text, code, spreadsheets, documents, data records, audio, video and images;
AI Output Content (Output): All results and derived data generated and returned to you by the Service according to your input instructions and task orchestration requirements through algorithmic inference, large model generation, workflow chaining or RPA tool execution, including, but not limited to, text answers, generated code, analytical reports, multimodal media, task deliverables (Artifact) and automated execution results.
2. Ownership of Intellectual Property
Ownership of Input: You retain all intellectual property rights and other lawful rights in your Input. Shizai Intelligence claims no ownership of your Input;
Ownership of Output: To the maximum extent permitted by laws and regulations, except for preset templates, standard components, system materials or inherent third-party large model copyrights included in the Output in which Shizai Intelligence or third parties lawfully hold intellectual property rights, you shall enjoy, in accordance with law, the intellectual property rights in AI Output directly generated by the Service based on your instructions and bear the corresponding responsibility for its use;
The Platform’s Own Intellectual Property: All intellectual property rights and trade secrets in the Soiawork platform’s software architecture, interface design, graphic marks (Logo), algorithmic logic, underlying model scheduling system, Worker client, documentation specifications, business identifiers, proprietary technologies and the like belong strictly to Shizai Intelligence and its affiliates. Any rights not expressly granted to you under this Agreement are reserved by Shizai Intelligence in accordance with law.
3. License Granted by the User to the Platform
To provide, maintain and deliver the Service to you and ensure its secure operation, you hereby grant Shizai Intelligence a worldwide, non-exclusive, royalty-free, limited right to:
Store, decrypt, parse, index, transmit and process your Input to complete large language model inference, workflow execution, dispatch of local Worker tasks and delivery of results;
Conduct controlled review of task logs and execution error snapshots within the minimum necessary scope, in a sandbox environment with security isolation and access controls, for identifying system failures, investigating execution exceptions, implementing compliance audit trails and responding to regulatory law enforcement requirements.
4. Uncertainty of AI Output and Disclaimers
You expressly acknowledge and accept that:
Probabilistic Generation: Generative artificial intelligence relies on cutting-edge large models and deep learning technology. Its output is inherently predictive content generated through statistical probabilities and may contain technical limitations such as factual inaccuracies, logical errors, calculation distortions, outdated information, hallucinations or incomplete statements. Output in no way represents the positions or views of Shizai Intelligence;
Duty of Prudent Verification: Before using, adopting, publishing or sharing any Output with third parties, you have a wholly independent duty to exercise prudent judgment, conduct professional review and assess compliance;
Strict Prohibition on Use for Major High-Risk Decisions: It is strictly prohibited to use the Service’s AI Output as the sole or decisive basis for matters involving major legal liability or significant effects on personal safety or property, such as personal safety, medical diagnosis, prescription advice, judicial evidence collection and adjudication, legal advice, financial and securities investment, credit approval or major engineering design. You shall bear full responsibility for any disputes or damage arising from reliance on or direct acceptance of AI Output;
Disclaimer for Code and Technical Advice: Code, scripts, automated processes or technical architecture advice generated by the Service are for reference only. You must conduct rigorous functional testing, vulnerability scanning and open-source license compliance review in a securely isolated development or testing environment. Shizai Intelligence shall bear no joint guarantee liability for system outages, data leaks, logical defects or copyright infringement resulting from directly deploying generated code in a production environment.
5. Obligation to Label Deep Synthesis Content
In accordance with the national Provisions on the Administration of Deep Synthesis in Internet Information Services and the Interim Measures for the Administration of Generative Artificial Intelligence Services, when delivering AI-generated text, images, audio, video and other content to you, the Service embeds, as required by law, explicit watermarks or invisible implicit metadata labels containing information such as generation time, service provider identifiers and task content hashes. You undertake to strictly comply with laws and regulations and must not, without authorization, delete, alter, conceal, obscure or damage the foregoing deep synthesis labels by any technical means; if you publicly publish or disseminate Output, you must provide a prominent notice to the public in accordance with law and must not mislead the public into confusion. You shall bear the consequences, including administrative penalties and civil compensation, arising from your violation of this clause.
6. Third-Party Large Model Compliance Requirements
When providing certain large model capabilities, the Service may call, as needed, the API services of third-party model providers that have lawfully completed national algorithm filing (such as 阿里云通义千问 and 智谱清言). You hereby undertake to comply with the terms of service, data use boundaries and compliance rules published by each third-party foundation model provider.
V. Model Training and Data Use Policy
1. Core Commitment Never to Use Data for Model Training
Shizai Intelligence solemnly commits to all Soiawork users: Soiawork strictly follows the enterprise-grade privacy and security principles of “data usable but not visible, and business data never used for training.”
Zero-Training Principle: Shizai Intelligence will never use any User Input you submit (including Prompts, conversation text, uploaded files, images, audio and video, code and enterprise business data), AI Output, workflow configurations, local operation logs, Knowledge Base vector indexes or execution evidence for pre-training (Pre-training), continual pre-training (Continual Pre-training), fine-tuning (Fine-tuning), alignment training (RLHF) or benchmark evaluation of any large model independently developed by Shizai Intelligence, general-purpose model, industry-specific large model or third-party large model;
Mandatory Engineering Isolation: The platform enforces the “no training” policy at the underlying system architecture and model scheduling gateway levels, providing no switch or option that permits user data to flow back into model training datasets, thereby eliminating the risk of data flowing back;
Consistent Obligations for Third-Party Providers: Shizai Intelligence enters into strict data protection agreements (DPA) and commercial non-disclosure agreements (NDA) with all underlying model providers with which it cooperates, expressly requiring providers, when receiving inference requests through enterprise dedicated line/private network APIs, to strictly implement the highest industry standards of “immediate computation, in-memory computation, deletion immediately after use, and no use for training,” and prohibiting retention of data for secondary training.
VI. User Conduct Rules
1. Prohibition of Commercial Abuse
Without Shizai Intelligence’s prior explicit written permission, you must not carry out, or authorize or assist any third party to carry out, any of the following:
Disassemble, resell, sublicense, rent out, lend or package the Service or any of its derived features or outputs (including, but not limited to, API interfaces, model calling capabilities and automated task execution capabilities) as an independent product or service for provision to third parties without authorization;
Use the Service to provide third parties with paid or indirectly paid automated managed operations, outsourced batch processing or unattended operation services;
Directly resell content output in bulk by Soiawork for secondary commercial gain, or falsely claim platform endorsement in external publicity.
2. Prohibition of Automation and Interface Abuse
It is strictly prohibited to use third-party automation scripts, spiders/crawlers, emulators or hijacking programs not officially approved to make high-frequency, abnormal concurrent calls to the Service, scrape interfaces or enumerate data, in order to prevent system congestion or service degradation;
It is strictly prohibited to use the Service as a springboard for cyberattacks, port scanning, traffic scrubbing, SMS bombing, mass spam email or distributed denial-of-service attacks (DDoS);
It is strictly prohibited to maliciously steal or unlawfully consume platform resources by tampering with client communication packets, forging server request headers, forging session IDs, forging Credit deduction responses or other means.
3. Technical Security and Prohibition of Reverse Engineering
It is strictly prohibited to reverse engineer, decompile, disassemble or deobfuscate the Service’s software installation packages, frontend applications, server interfaces, Worker clients, algorithmic models, communication protocols or compiled artifacts, or otherwise attempt to discover the system’s underlying source code and core trade secrets;
It is strictly prohibited to bypass Soiawork’s content security review policies and conduct safeguards through jailbreak prompts (Jailbreak Prompts), prompt injection (Prompt Injection), adversarial example attacks, malicious circumvention or other means;
It is strictly prohibited to intentionally upload, poison, implant or disseminate files or instructions containing computer viruses, Trojans, worms, logic bombs, malicious code or backdoors.
4. Content Compliance Baselines and Legal Red Lines
You undertake to strictly comply with national laws and regulations and the “Seven Baselines.” It is strictly prohibited to use the Service to create, generate, upload, copy, publish or disseminate content containing the following unlawful or harmful information:
Content opposing the fundamental principles established by the Constitution, endangering national security, divulging state secrets, subverting state power or undermining national unity;
Content damaging national honor and interests or distorting, vilifying, desecrating or denying the deeds and spirit of heroes and martyrs;
Content promoting terrorism or extremism, undermining national religious policies, or promoting cults or feudal superstition;
Content spreading rumors, undermining social stability, or disseminating obscenity, pornography, gambling, violence, murder, terror or incitement to crime;
Content infringing others’ lawful rights and interests, such as portrait rights, reputation rights, privacy rights, personal information rights and interests, copyrights or trade secrets;
Content containing sexual innuendo, sexual harassment, gore and cruelty, vulgarity or material that may incite group discrimination or attacks based on region;
Content infringing minors’ lawful rights and interests or harming their physical or mental health;
Other content that violates laws and regulations, administrative rules, public order or good morals, or endangers the security of the online ecosystem.
5. Measures for Violations
If, based on technical monitoring, system alarms, third-party complaints or notices from regulators, Shizai Intelligence has reasonable grounds to suspect that you have violated the above rules, Shizai Intelligence has the right to immediately take one or more of the following measures:
Immediately interrupt or block the relevant violating tasks and delete violating files and generated content;
Limit the account’s calling frequency, reduce concurrency quotas, or freeze all or part of its features;
Immediately freeze or permanently close your violating account and its tenant, and deduct all Credits or unlawful gains obtained through unlawful or non-compliant conduct;
Retain evidence of unlawful conduct in accordance with law and report it to relevant national administrative and judicial authorities, such as public security and cyberspace authorities, as required by law;
Procedures and appeals: Except in emergencies, to prevent further damage, or where otherwise required by laws and regulations, we will endeavor to notify you in advance and explain the reasons before taking the measures above; if you object to a measure, you may appeal through the channels specified in Article XII of this Agreement, and we will provide the handling result within fifteen (15) working days after receiving your appeal. If the Service is terminated due to your violation, service fees and Credits actually consumed are non-refundable; unconsumed amounts will be handled in accordance with laws and regulations and published pricing rules. These measures do not affect our right to pursue your liability for breach of contract and claim damages in accordance with law.
VII. On-Device and Local Execution Security Terms (Soia Worker)
1. Explanation of the Local Operation Mechanism
You understand and confirm that the on-device Worker client provided by Soiawork allows the system, according to your explicit instructions or orchestrated workflows, to execute Python code parsing, local file system reading and writing, file format conversion, local application GUI operations and RPA processes on your local device:
Instruction-Driven Principle: All local file and application operations are executed strictly based on task instructions you actively initiate, workflow configurations or confirmed automation plans; the platform only provides tool-call communications and execution runtime assistance;
Allowlisted Directory Restrictions: The client provides configuration of the scope of local directory authorization. We strongly recommend that you strictly limit the working directories the Worker may access in system settings; the client will refuse file read/write requests outside authorized directories;
Mandatory Blocking of Critical System Paths: For critical operating system directories (including, but not limited to, the core Windows system directories C:\\Windows, System32 and Program Files, and underlying macOS system paths such as /System, /Library and /usr), Soia Worker implements a default blocking mechanism at the underlying level that strictly prohibits writing or deletion.
2. High-Risk Operation Warning
Local automation acts directly on the device’s file system. You should fully understand the high risks of the following operations and issue instructions prudently:
File Overwriting and Modification: Write and append operations may overwrite the original content of local target files without the ability to trace it back. Be sure to make offline backups of important original data before execution;
Risk of Bulk Deletion: File deletion or recursive directory cleanup may be irreversible. Be sure to carefully verify paths and wildcard rules before issuing bulk cleanup instructions;
Changes to Environment Variables and System Configuration: Instructions involving changes to the registry, system environment variables or startup items, or installation of system services, may affect system stability;
Batch Script Execution: Before large-scale batch processing, we strongly recommend trial-run validation using a single item or a small sample.
3. Allocation of User Responsibility
You bear full responsibility for the security environment of your local device, completeness of data backups, configuration of directory authorization scope and execution instructions you issue. Shizai Intelligence shall not bear legal liability for compensation, in accordance with law, for local file loss, system crashes, configuration damage or business data corruption caused by defects in your instruction design, failure to make local backups, misconfiguration granting access to overly broad system directories, or running unaudited scripts in an uncontrolled environment.
VIII. Third-Party Integration and Connector Terms
1. Credential Custody and Initiation of Authorization
When you configure and enable connectors, MCP plugins or integration services for third-party platforms (such as 钉钉, 飞书, 企业微信 or e-commerce backends):
You authorize Soiawork to securely hold the OAuth Access Tokens, API keys or connection parameters that you actively provide within the minimum necessary scope; the system uses industry-standard encryption algorithms (such as AES-256) to encrypt sensitive credentials at rest and store them in isolation. In addition, you must ensure that you have lawful rights to use and authorize access to the third-party systems and data you connect. You shall bear any third-party claims resulting from your failure to obtain necessary authorization;
All interactions with third parties are initiated in your own name and identity and within the scope of your authorization; you may revoke authorization or unlink a connection in the Connector Console at any time. After unlinking, the platform immediately destroys the corresponding decryption credentials.
2. Independent Responsibility for Third-Party Services
The availability, data protection policies and terms of service of third-party applications and services are independently determined by, and the responsibility of, those third parties. Shizai Intelligence bears no guarantee liability for automated task interruptions or data abnormalities caused by changes to third-party platform interfaces, service interruptions, withdrawal of permissions or third-party data leaks, but will actively assist you with technical troubleshooting and adaptation.
IX. Disclaimers and Limitation of Liability
1. “As Is” Principle
Except where otherwise mandatorily required by law, the Service is provided to you “As Is” and “As Available.” Shizai Intelligence makes every effort to maintain the platform’s security, stability and continuity, but is subject to objective factors such as the Internet environment, underlying cloud service infrastructure, the maturity of cutting-edge large language model technologies and force majeure. Shizai Intelligence makes no express or implied warranty that:
The Service will fully meet your specific commercial expectations or business requirements;
The Service will be entirely free of technical failures, network fluctuations, occasional interruptions or delays;
Output and generated data will be completely free of logical errors, defects or factual inaccuracies.
2. Liability Cap
To the maximum extent permitted by applicable law, whether based on breach of contract, tort (including negligence), strict liability or any other legal grounds:
Shizai Intelligence shall not be liable for any indirect, punitive, incidental, special or consequential business losses arising from the use of or inability to use the Service, including, but not limited to, lost profits, damage to business goodwill, data loss, losses from work stoppages or system failure costs;
The aggregate amount of all direct compensation liability of Shizai Intelligence to you shall under no circumstances exceed the total service subscription fees you actually paid to Shizai Intelligence for use of the Service during the twelve (12) months preceding the event giving rise to the damage; if you use a free trial version, Shizai Intelligence’s maximum compensation liability to you shall not exceed five hundred renminbi (¥500.00).
3. Force Majeure Exemption
If performance of the Service is delayed or impossible due to force majeure events (including, but not limited to, natural disasters such as earthquakes, fires, floods and storms; war, terrorist attacks, strikes or unrest; adjustments to national laws, regulations or industrial policies; government control orders; backbone network interruptions of basic telecommunications operators; widespread Internet outages; malicious hacker attacks or serious virus attacks), neither party shall be liable to the other for breach of contract. However, the affected party shall promptly notify the other party when conditions permit and make reasonable efforts to mitigate losses.
X. Changes to the Agreement and Notices
1. Change Mechanism and Publication
Shizai Intelligence has the right to update and revise this Agreement at any time based on changes in laws and regulations, business upgrades and technological developments. The effective date of the amended Agreement will be published in advance on the official website, and update reminders will be sent to you through one or more of the following reasonable channels:
Official website announcements or the Help Center;
Notices or pop-ups on the login interface;
In-product messages, banner notices or Console announcements;
The email address or mobile phone number you provided at registration.
2. Objections and Renewed Consent
If you disagree with the revised terms of the Agreement, you have the right to stop using the Service and complete account closure procedures before the changes take effect; if you continue to log in to or use the Service after the revisions take effect, you will be deemed to fully acknowledge and agree to accept the revised Agreement. For matters for which the law requires your separate explicit consent again, such as a material expansion of the purposes of processing users’ personal information or a material adjustment to core billing rules, Shizai Intelligence will obtain your confirmation again through an explicit pop-up when you log in.
XI. Governing Law and Dispute Resolution
1. Governing Law
The formation, performance, interpretation, validity and dispute resolution of this Agreement shall be governed strictly by the laws of mainland People’s Republic of China (excluding conflict-of-law rules).
2. Court Jurisdiction for Disputes
Any dispute or controversy arising from or relating to this Agreement between you and Shizai Intelligence shall first be resolved by the parties through amicable, good-faith negotiation; if negotiation fails, either party has the right to bring proceedings before the competent People’s Court at the domicile of Zhejiang Shizai Intelligent Technology Co., Ltd. (namely, the People’s Court of Yuhang District, Hangzhou, Zhejiang Province).
3. Notices and Service
You agree that the email address and mobile phone number provided during registration, verification or use of the Service, and the in-service messaging system, are valid electronic service addresses for your receipt of notices and legal documents under this Agreement. A notice sent by us to any of the foregoing addresses is deemed served; if service fails because the contact information you provided is inaccurate, has not been promptly updated, or you refuse to receive it, you shall bear the corresponding legal consequences. Where laws and regulations impose mandatory requirements for the form of particular notices, those requirements shall prevail.
XII. Contact Us
If you have any questions, comments, complaints or suggestions about the terms of this Agreement, the exercise of your rights or matters concerning related services, please contact us through the following lawful official channels:
Company: Zhejiang Shizai Intelligent Technology Co., Ltd.
Legal Registered Address: Room 106, 1st Floor, Building 10, No. 1397 Qingyuan Road, Lingfeng Subdistrict, Anji County, Huzhou, Zhejiang Province
R&D and Operations Headquarters: 3rd Floor, Building 4, Nanhu Future Science Park, No. 2 Tongshanxi Road, Yuhang District, Hangzhou, Zhejiang Province
Legal and Compliance Email: support@soiawork.cn
Customer Support Email: support@soiawork.cn
Official Website: https://soiawork.cn
We will complete our review and respond to you within fifteen (15) working days after verifying your user identity.